09 Nov IT Systems Engineer
Job Details
Work Arrangement: Morning Shift/Onsite
Location: Clark, Pampanga
- 2nd Level Service Desk
- Taking escalations from Level 1 team
- Mentoring and coaching level 1 team to reduce escalations coming to 2nd Level team
- Conducting ongoing maintenance including system and software upgrades for desktops, notebooks and servers
- Office 365 Administration
- SharePoint Administration
- Windows and Office Applications in-depth troubleshooting
- Powershell scripting and looking at other ways to automate tasks
- Support and maintain backups, virus protection, internet and remote access/VPN solutions
- Manage and support MS Server environments including Active Directory
- Strong troubleshooting skills across user and application support
Skills and Qualifications
- Previous experience in a similar role providing Level 2 Support
- Excellent knowledge of Microsoft Windows 10 and Office Suite
- Experience with administration of Office 365 & SharePoint (Permissions)
- Excellent communication and Customer service skills
- Experience with server OS troubleshooting
- File/Folder permissions using groups
- Active Directory and Group Policy
Benefits
- Competitive Salary Package
- Two-week FREE accommodation near the office including the shuttle for those who will relocate to Pampanga
- 21 days PTO (Paid Time Off) annually, +1
- additional PTO per year of tenure
- Free daily cooked meal
- HMO for the employee +1 dependent from the first day of employment
- Employee Referral Program
- All government mandated benefits including 13th month pay