10 Nov Helpdesk Engineer
Job Details
Competitive Salary Package
HMO
21 days Paid Time Off
Work Setup and Schedule: Hybrid setup, 4×11 Morning ShiftOffice Location: Clark, Pampanga
This Level 1 Helpdesk Engineer role is an integral part of the client’s service delivery to clients.
- Providing IT Helpdesk support for clients
- Responsible in doing quick fixes like user creation and termination in AD, password reset, etc.
- Able to identify network basics (i.e. IP addresses, DHCP, DNS, etc.)
Skills and Qualifications
- Experience in providing phone and remote support directly with customers
- Knowledge of ITIL best practices
- Relevant tertiary degree and/or IT Certification
- Good technical knowledge across:
- Windows 7, 8 & 10
- Active Directory
- Microsoft O365 / Microsoft Office
- Hardware support (server, desktop, laptop), network knowledge (TCP/IP, WAN/LAN)
Benefits
- Competitive Salary Package
- Two-week FREE accommodation near the office including the shuttle for those who will relocate to Pampanga
- 21 days PTO (Paid Time Off) annually, +1
- additional PTO per year of tenure
- Free daily cooked meal
- HMO for the employee +1 dependent from the first day of employment
- Employee Referral Program
- All government mandated benefits including 13th month pay