IT Analyst

Job Details

COMPETITIVE Salary Package
Promote Work like balance & lots of perks
FREE daily cooked meal & HMO on your FIRST day + Dependent
Location: Clark, Pampanga (Office-based)
Arrangement: Morning Shift 6AM-3PM

  • Provide effective and consistent IT support to our customers via our Service Desk 
  • Maintain excellent customer relations with all clients 
  • Operate monitoring systems to identify faults and to execute maintenance. 
  • Analyse the cause of technical faults in server, network20k, and storage systems 
  • Execute technical repairs as a skilled Server and Network Engineer 
  • Maintain/update site documentations 
  • Provide timely status updates to clients 
  • Report systemic problems to prevent them from repeating (problem management) 
  • Consider impacts of changes in customer environments through the use of change management processes 
  • Apply fundamental troubleshooting skills to issues before escalating to the appropriate group 
  • Perform other tasks or duties assigned by the Client/Company Supervisor.  

Skills and Qualifications

  • A strong customer service ethic with excellent verbal and written communication skills.  
  • Great phone skills
  • Excellent attention to detail
  • Effective problem solving and time management skills.  


  • Competitive Salary Package
  • Two-week FREE accommodation near the office including the shuttle for those who will relocate to Pampanga
  • 21 days PTO (Paid Time Off) annually, +1 
  • additional PTO per year of tenure 
  • Free daily cooked meal
  • HMO for the employee +1 dependent from the first day of employment
  • Employee Referral Program
  • All government mandated benefits including 13th month pay