10 Nov IT Systems Engineer – MSP
Job Details
COMPETITIVE Salary Package
Promote Work like balance & lots of perks
FREE daily cooked meal & HMO on your FIRST day + Dependent
Location: Clark, Pampanga
Work Arrangement: Onsite and Morning Shift
The IT Systems Engineer is a senior technical role primarily responsible for 2nd level technical assistance including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, cloud systems, databases, and the Internet.
Responsibilities:
- Providing remote assistance to end users for issues escalated from Level 1 support.
- Delivering support for workstation-, server-, and networking systems.
- Installation, monitoring and managing of client cloud infrastructure.
- Support and change management of Microsoft (Office) 365 and Azure systems.
- Establishing, operating and maintaining data communication systems.
- Installing, monitoring and supporting web server hard- and software.
- Performing server backup and recovery operations.
Mac/Apple:
- Escalated Support
Windows Desktop OS (7-11)
- Troubleshoot BSOD issues
- Troubleshoot complex peripheral devices not working issues such as sound, video, USB ports
- Troubleshoot PC performance issues
- Any Desktop issues not resolved at SD level
Networking
- Reboot, firmware upgrades and restoration of firewalls
- Reboot, firmware upgrades and restoration of routers
- Investigate network performance using PRTG or other such tools
- Install, restoration and reboot of switches (managed and unmanaged)
- Investigate network adaptor issues on machines and Hyper – V host servers
Back/Restore
- Investigate backup errors and resolve
- Investigate issues with replication backups and resolve
- Re-base and re-configure backup and replication jobs
- Resolve NAS, SAN, HDD or cloud issues
Windows Server 2012-2019 and Active Directory
- Resolve server performance issues
- Resolve RDGateway, RDP issues
- Install LoB applications and investigate general issues
- Modify Group policies / write new ones
- Intermediate troubleshooting of DNS, DHCP
- Installation and configuration of network printers and network drives
- Investigate and resolve space issues on HDD
- Expansion and modification of drives
- Investigate DFS replication / DFS issues
- Investigate Share / NTFS permissions issues on AD / files and folders
Microsoft 365
- Escalated support
Sharepoint & Onedrive
- Escalated support
Security
- Setup MFA and conditional access policies
- Investigate and resolve issues with the above policies
- Investigate potential breaches and prevent any further data theft
- Setup password requirements, log out policies etc
Hyper-V virtualization
- Reboot virtual machines/shut down
- Increase resources such as CPU, RAM and Disks
- Investigate any critical issues with VHD Files
Azure
- Escalated support and configuration
Exchange online and on-prem
- Escalated cases from SD Team
- Investigate Auto-mapping, Auto-discover policies.
- Investigate sync issues from on premise to cloud, exchange attributes etc
Benefits
- Competitive Salary Package (Php85,000 or more than with strong MSP background)
- Two Weeks Free Accommodation (for those relocating to Pampanga)
- 21 days PTO (Paid Time Off) annually, +1 additional PTO per year of tenure
- Free daily cooked meal
- HMO for the employee +1 dependent from the first day of employment
- Employee Referral Program
- 2 weeks of free accommodation for those who have to relocate to Pampanga
- All government mandated benefits including 13th month pay