IT Systems Engineer – MSP

Job Details

COMPETITIVE Salary Package
Promote Work like balance & lots of perks
FREE daily cooked meal & HMO on your FIRST day + Dependent
Location: Clark, Pampanga
Work Arrangement: Onsite and Morning Shift

The IT Systems Engineer is a senior technical role primarily responsible for 2nd level technical assistance including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, cloud systems, databases, and the Internet. 


  • Providing remote assistance to end users for issues escalated from Level 1 support. 
  • Delivering support for workstation-, server-, and networking systems. 
  • Installation, monitoring and managing of client cloud infrastructure. 
  • Support and change management of Microsoft (Office) 365 and Azure systems. 
  • Establishing, operating and maintaining data communication systems. 
  • Installing, monitoring and supporting web server hard- and software. 
  • Performing server backup and recovery operations. 


  • Escalated Support

Windows Desktop OS (7-11) 

  • Troubleshoot BSOD issues 
  • Troubleshoot complex peripheral devices not working issues such as sound, video, USB ports 
  • Troubleshoot PC performance issues 
  • Any Desktop issues not resolved at SD level


  • Reboot, firmware upgrades and restoration of firewalls 
  • Reboot, firmware upgrades and restoration of routers 
  • Investigate network performance using PRTG or other such tools 
  • Install, restoration and reboot of switches (managed and unmanaged) 
  • Investigate network adaptor issues on machines and Hyper – V host servers



  • Investigate backup errors and resolve 
  • Investigate issues with replication backups and resolve 
  • Re-base and re-configure backup and replication jobs 
  • Resolve NAS, SAN, HDD or cloud issues

Windows Server 2012-2019 and Active Directory 

  • Resolve server performance issues 
  • Resolve RDGateway, RDP issues 
  • Install LoB applications and investigate general issues 
  • Modify Group policies / write new ones 
  • Intermediate troubleshooting of DNS, DHCP 
  • Installation and configuration of network printers and network drives 
  • Investigate and resolve space issues on HDD 
  • Expansion and modification of drives 
  • Investigate DFS replication / DFS issues 
  • Investigate Share / NTFS permissions issues on AD / files and folders 

Microsoft 365

  • Escalated support

Sharepoint & Onedrive

  • Escalated support


  • Setup MFA and conditional access policies 
  • Investigate and resolve issues with the above policies 
  • Investigate potential breaches and prevent any further data theft 
  • Setup password requirements, log out policies etc 

Hyper-V virtualization 

  • Reboot virtual machines/shut down 
  • Increase resources such as CPU, RAM and Disks 
  • Investigate any critical issues with VHD Files 


  • Escalated support and configuration  

Exchange online and on-prem

  • Escalated cases from SD Team 
  • Investigate Auto-mapping, Auto-discover policies. 
  • Investigate sync issues from on premise to cloud, exchange attributes etc 


  • Competitive Salary Package (Php85,000 or more than with strong MSP background)
  • Two Weeks Free Accommodation (for those relocating to Pampanga)
  • 21 days PTO (Paid Time Off) annually, +1 additional PTO per year of tenure 
  • Free daily cooked meal
  • HMO for the employee +1 dependent from the first day of employment
  • Employee Referral Program
  • 2 weeks of free accommodation for those who have to relocate to Pampanga
  • All government mandated benefits including 13th month pay