L2 IT Systems Engineer

Job Details

Competitive Salary Package
21 days Paid Time Off
Work Schedule: Monday to Friday, Mid-Shift
Location: Temporary WFH
Office Location: Clark, Pampanga

  • Answering inbound support calls and making outbound support calls to assist users with technical issues and requests.
  • Provides IT support relating to technical issues involving Microsoft’s core business applications and customer line of business applications.
  • Conducts system documentation maintenance and review
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support
  • Administer hosted and cloud-based solution services including Microsoft 365 and its related technologies
  • Ability to analyze existing infrastructure deficiencies and present recommendations for improvement
  • Knowledge of VOIP based PBX systems and concepts

Skills and Qualifications

  • Excellent English Communication Skills
  • 2 Years IT help desk support experience
  • With at least one monitoring/RMM system experience
  • Experience with IT ticketing system
  • Account administration experience in Active Directory, Exchange, O365 or G-Suite
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Prior experience with MSP PSA such Autotask, ConnectWise 
  • Basic technical support at the network level
  • Knowledge of 3CX VOIP based PBX systems and concepts is an advantage
  • Professional IT Certifications, such as Microsoft MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP or ITIL Foundation is a plus


  • Two-week FREE accommodation near the office including the shuttle for those who will relocate to Pampanga
  • 21 days PTO (Paid Time Off) annually, +1 additional PTO per year of tenure 
  • Free daily cooked meal
  • HMO for the employee +1 dependent from the first day of employment
  • Employee Referral Program
  • All government mandated benefits including 13th month pay